Business Systems Coordinator
Core
Coordinate the implementation, adoption, and continuous improvement of national business systems by bridging systems, processes, and people.
Role type
Business Systems Coordinator
Builds
Practical processes, user guides, SOPs, and training materials for system changes.
Domain
Insurance building and restoration services
Required skills
System implementation support, User Acceptance Testing (UAT), process mapping, SOP development, training material creation, change management coordination, stakeholder engagement, documentation management
Preferred skills
Business analysis, process improvement, complex information simplification, proactive problem identification
Technologies
Business systems, UAT tools, process mapping software
Responsibilities
Develop and maintain user guides, process maps, and SOPs; Support system testing and UAT including test case preparation and defect logging; Provide post-implementation and hyper care support; Prepare and deliver training materials; Coordinate with internal stakeholders, IT teams, and system vendors; Identify process gaps and system issues for improvement.
Seniority
Mid-level, hands-on IC
