Issue Resolution Analyst
Core
Investigate complex member incidents and operational issues by analyzing underlying system data to uncover root causes and drive remediation outcomes.
Role type
Senior IC issue resolution analyst (financial services)
Builds
Member incident remediation, control improvements, and operational process enhancements for a superannuation fund.
Domain
Financial services / Superannuation / Operations
Deliverable
client delivery
Required skills
SQL, data analysis, root cause analysis, stakeholder management, process improvement, financial services domain knowledge, enterprise system data structure understanding, business systems proficiency (Jira, Confluence, Acurity, Objective)
Preferred skills
Experience with bulk and single account rectifications, UAT support, continuous process improvement
Technologies
Jira, Confluence, Acurity, Objective
Responsibilities
Investigate and resolve member-related incidents; perform deep-dive analysis and document incidents in Jira and issue logs; calculate and apply member remediation adjustments; introduce data validation rules; maintain and enhance process guides in Confluence; collaborate with technology teams to identify root causes and implement solutions; support business initiatives and UAT activities.
Seniority
Senior, hands-on IC