Technical Services Team Leader
Core
End-to-end oversight of workshop operations and service technician activities across Australia, ensuring equipment is serviced, repaired, maintained, and distributed safely and efficiently.
Role type
Senior IC operations leader (workshop/technical services)
Builds
Service delivery for medical/homecare equipment
Domain
Healthcare equipment maintenance and logistics
Deliverable
physical/clinical work
Required skills
Workshop operations management, team mentoring and development, workforce capacity planning, SAP/ERP administration, equipment repair and maintenance, compliance and safety standards, continuous improvement
Preferred skills
Relevant technical qualification (Engineering, Electrical, or Mechanical), experience in a service or workshop environment
Responsibilities
Mentor and coordinate a national team of workshop service technicians; Establish and maintain consistent workshop procedures and performance standards; Oversee equipment disinfection, testing, repair, maintenance, packaging, and distribution; Manage workshop operations including scheduling and SAP administration; Coordinate customer-owned equipment servicing and warranty repairs; Maintain accurate service records and compliance documentation; Recruit, coach, and develop technicians; Collaborate with cross-functional teams and external manufacturers.
Seniority
Senior, hands-on IC