Tool Service Center Team Leader
Core
Lead daily operations of a Tool Service Center (TSC) shop team, overseeing end-to-end repair workflows from intake to dispatch to ensure operational excellence and customer productivity.
Role type
Senior IC operations team leader (manufacturing/service)
Builds
Repaired power tools and accessories for Hilti's global customer base
Domain
Construction tools manufacturing and after-sales service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
resource planning, scheduling, Lean production, Kaizen, Six Sigma, 5S, data-driven decision making, safety compliance, ERP systems proficiency
Preferred skills
SAP experience, PowerBI, project leadership, international assignment readiness
Technologies
SAP, PowerBI, ERP systems
Responsibilities
Plan resources and schedule work to ensure smooth flow from tool intake through repair and quality assurance; coach and develop team members and technicians; monitor and improve key performance metrics including quality, turnaround time, and efficiency; collaborate with sales, logistics, and suppliers to ensure operational alignment; maintain a safe and compliant work environment regarding hazardous goods and tooling.
Seniority
Senior, hands-on IC