Customer Experience Team Member
Core
Delivering end-to-end customer service across retail and online channels, managing returns, and resolving escalations for a youth fashion retailer.
Role type
Customer Experience Team Member (Retail/eCommerce)
Builds
Customer service interactions, return/refund resolutions, and streamlined customer journeys.
Domain
Retail / Fashion / eCommerce
Deliverable
client delivery
Required skills
Customer service, problem-solving, attention to detail, system proficiency, process improvement
Preferred skills
Experience in retail or eCommerce, proactive approach, results-focused mindset
Responsibilities
Deliver exceptional customer service across multiple channels, manage returns and refunds, assist retail teams with escalations, maintain accurate customer records, uphold security and fraud processes, collaborate with Digital and Marketing teams to improve visibility, identify process automation opportunities, and contribute to high service standards culture.
