Customer Service Officer
Core
Provide assistance, advice, and customer support services for multifaceted enquiries and complaints across various channels to ensure outstanding customer service.
Role type
Customer Service Officer
Builds
Customer support services and positive customer experiences
Domain
Customer service / Administrative support
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Data entry, Complaint resolution, Administrative support, Microsoft Office (Outlook, Teams), System adaptability
Responsibilities
Create positive customer experience across multiple channels, Update and maintain records and databases, Research and resolve enquiries, Provide advice on products and services, Record and escalate customer complaints, Perform administrative support activities, Contribute to continuous improvement initiatives