Senior IT Specialist
Core
Provide Tier 1–2 technical support, manage cloud platforms, administer networks, and handle IT asset lifecycle to ensure secure and reliable systems.
Role type
Senior IT Specialist (Infrastructure & Support)
Builds
Internal IT infrastructure, cloud services, and end-user computing environments
Domain
Technology services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Windows/macOS administration, network administration, cloud platform management, IT asset lifecycle management, automation engineering, system integration, endpoint security management
Preferred skills
Experience with SaaS applications, identity and access management (IAM), vulnerability remediation
Technologies
Google Cloud, Google Workspace, Microsoft 365, Slack, Jira, SentinelOne, Kandji/Iru MDM
Responsibilities
Provide Tier 1–2 technical support for hardware, software, and SaaS applications; Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals; Support operating systems (Windows, macOS, Linux) and productivity tools; Support and maintain cloud platforms; Manage user access, permissions, and identity services; Monitor network performance and resolve connectivity issues; Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning); Follow IT security policies and assist with endpoint protection, patching, and vulnerability remediation
Seniority
Senior, hands-on IC