Customer Excellence Specialist (Quality Assurance Team)
Core
Turn dealer service data into clear insights to support improvements in service quality, customer experience, and dealer network standards across Australia.
Role type
Customer Excellence Specialist (Quality Assurance)
Builds
Data analytics frameworks, dashboards, and visual reports for business decisions and performance improvement.
Domain
Automotive (Electric Vehicles) / Quality Assurance / Dealer Network Management
Deliverable
dashboards & analysis
Required skills
Data collection and cleaning, Data analysis, Competitor and market analysis, Dashboard development, Presentation creation, Actionable insight generation
Preferred skills
On-site dealer assessments, Mystery shopping
Technologies
Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Responsibilities
Collect, clean and analyse data related to dealer service performance; Conduct occasional on-site dealer assessments and mystery shopping visits; Develop dashboards and visual reports using BI tools; Provide actionable insights and recommendations to improve dealer service operations.
Seniority
Junior to Mid-level, hands-on IC
