Azure Cloud Customer Experience Engineer 2
Core
Primary support and engineering contact accountable for resolving complex critical Azure problems and acting as the voice of the customer to drive platform improvements.
Role type
Senior IC Azure Cloud Customer Experience Engineer
Builds
World-class engineering-led support experience and improved Azure service reliability
Domain
Cloud computing / Azure Platform
Deliverable
client delivery
Required skills
Root cause analysis, impact analysis, cross-functional collaboration, technical troubleshooting, customer feedback synthesis, on-call management, enterprise application support
Preferred skills
Cloud computing technologies (IaaS, PaaS, Data Platform), hands-on experience with Azure services (Kubernetes, SQL, Data Factory, IoT), experience in external customer-facing roles
Technologies
Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight, Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Data Bricks, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite, Mobile Apps
Responsibilities
Utilize engineering tools and telemetry to flag defect patterns and inform customers of active issues; synthesize customer feedback to identify feature gaps and KPIs; conduct deep root cause analysis on complex escalations; act as a connecting point between engineering and customers throughout the solution lifecycle; leverage customer feedback to influence business plans and product redesigns; partner with stakeholders to prioritize and resolve high-impact customer issues.
Seniority
Mid-Senior, hands-on IC