Technical Support Specialist (2026-031)
Core
Provide remote and onsite technical software support for cardiovascular magnetic resonance imaging (MR) products to healthcare providers, ensuring optimal cardiology and radiology workflows.
Role type
Technical Support Specialist (Medical Imaging)
Builds
Circle's 'cvi42' cardiac MR imaging processing software and related cardiovascular imaging solutions
Domain
Medical Technology / Cardiovascular Imaging
Deliverable
client delivery
Required skills
Windows/Mac/Linux support, networking (LAN/WAN, switching, routing, firewalls), virtualization (VMWare, Citrix), enterprise multi-user software deployment, ticketing systems, clinical production troubleshooting
Preferred skills
DICOM, PACS, HL7, JavaScript, cloud services (AWS, Azure, GCP), scripting/DevOps
Technologies
cvi42, VMWare, Citrix, Linux, Active Directory, Windows Server, Mac, AWS, Azure, GCP
Responsibilities
Analyze, categorize, and prioritize customer issues; provide consultative services on system infrastructure; assist in remote installation and configuration; document customer feedback; participate in on-call rotation; conduct on-site visits and training
Seniority
Mid-Senior, hands-on IC