Customer Service Representative
Core
Provide short-term cover for pharmacy customer service, managing onboarding, order support, and account enquiries for a medicinal cannabis company's pharmacy network.
Role type
Customer Service Representative (Pharmacy Support)
Builds
Pharmacy customer relationships and order fulfillment processes
Domain
Healthcare / Medicinal Cannabis / FMCG
Deliverable
client delivery
Required skills
CRM systems, e-commerce platforms, Microsoft Office, customer complaint resolution, stakeholder communication
Preferred skills
FMCG industry experience, product knowledge, psychometric assessment readiness
Responsibilities
Support pharmacy onboarding and CRM data entry, monitor order progress and resolve delivery issues, prepare customer activity reports, provide administrative support to sales teams, troubleshoot system issues with IT
Seniority
Individual Contributor