Senior ServiceNow Engineer
Core
Lead the design, development, and support of ServiceNow ITSM, ATF, and ITOM platforms to deliver digital engagement solutions for internal and external stakeholders.
Role type
Senior ServiceNow Platform Engineer (ITSM/ITOM/ATF)
Builds
Modern, resilient digital engagement points and IT service management workflows
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform expertise (ITSM, ITOM, ATF), JavaScript development, workflow automation, event rule configuration, service mapping, UNIX/Windows system administration, REST/SOAP protocols, application lifecycle management
Preferred skills
ITIL certification, ServiceNow System Administration Certification, CSDM implementation, Event Management implementation, test automation suite development
Technologies
ServiceNow, JavaScript, UNIX, Windows, HTTP, TCP, SNMP, SOAP, REST
Responsibilities
Lead technical aspects of ServiceNow solution delivery; Develop, implement, and support ASX ServiceNow ITSM, ATF, and ITOM platform; Automate workflows and manage platform improvements and integrations; Provide ongoing technical assistance, troubleshooting, and incident/problem ticket management; Design and implement ITOM applications based on leading practices; Support major ServiceNow upgrades, patches, and modules rollout; Conduct code reviews and enforce best practices in JavaScript and ServiceNow development
Seniority
Senior, hands-on IC with leadership responsibilities
