Service Engineer
Core
Provide technical troubleshooting, commissioning, and logistics support for solar inverters, energy storage systems, and EV chargers to installers and end users.
Role type
Service Engineer (Renewable Energy Hardware)
Builds
Solar inverters, energy storage systems, EV chargers, heat pumps
Domain
Renewable energy, photovoltaic (PV), energy storage, electric vehicle charging
Deliverable
client delivery
Required skills
Technical troubleshooting, commissioning support, logistics coordination, CRM documentation, training delivery, process improvement, feedback collection
Preferred skills
Knowledge of PV/energy storage/EV charger technical requirements, prior PV industry experience
Technologies
CRM software
Responsibilities
Provide technical troubleshooting support via phone or digital channels; Provide commissioning support (remote or on-site); Plan and coordinate logistics for inverter replacement and collection; Support qualification and onboarding of service partners; Deliver training sessions to customers or internal colleagues; Continuously identify opportunities to improve products and processes; Regularly collect customer feedback.
Seniority
Individual Contributor