Patient Experience Officer
On-siteCitizens or permanent residents only
Core
Deliver a great customer experience in the Emergency Department waiting room by enhancing communication between patients, carers, and clinical staff.
Role type
Patient Experience Officer (Emergency Department)
Builds
Improved patient and carer experience in the ED waiting area
Domain
Healthcare / Emergency Services
Deliverable
client delivery
Required skills
Patient communication, Carer engagement, Clinical staff liaison, Waiting room operations, Customer experience management, Conflict resolution
Responsibilities
Enhance effective communication between patients, carers, and clinical staff; Focus on improving the experience for patients and carers in the Emergency Department waiting room.