Customer Relations Consultant
Hybrid
Core
Answer inbound customer enquiries, schedule vehicle service appointments, and make outbound calls to maintain customer retention for automotive brands.
Role type
Customer Relations Consultant (Call Centre)
Builds
Vehicle service appointments and customer engagement
Domain
Automotive retail and service
Required skills
Verbal communication, active listening, multitasking, data entry accuracy, KPI management
Preferred skills
Call centre experience, automotive experience, appointment setting
Responsibilities
Answer inbound customer enquiries, schedule vehicle service appointments, make outbound calls for servicing, manage interactions across phone/SMS/digital channels, maintain accurate customer information in internal systems, collaborate with service/sales/parts teams
Seniority
Individual Contributor
