Field Service Manager - Sydney Metro
Core
Lead a field service team to deliver maintenance and support for gaming machines and venues, ensuring customer satisfaction and operational compliance.
Role type
Senior Field Service Manager
Builds
Service delivery for gaming entertainment venues
Domain
Gaming / Entertainment / Hospitality
Deliverable
client delivery
Required skills
Team leadership, P&L management, SLA management, data analysis, WH&S compliance, inventory management, contract coordination
Preferred skills
Gaming industry experience
Responsibilities
Manage customer expectations and relationships, lead and mentor field service personnel, coordinate service contracts, resolve service delivery issues, perform venue and tool audits, manage employee training and rosters, examine performance data, handle fault resolutions, manage parts inventory, coordinate P&L management
Seniority
Senior, hands-on IC