Senior Engineer - Production Support
Core
Manage production environment health, perform incident and problem management, and drive automation for multimedia network and communications systems.
Role type
Senior Production Support Engineer
Builds
Production stability and automated resolution workflows for Boost Mobile, DISH TV, Sling TV, and Hughes services
Domain
Telecom and Satellite Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, Problem management, Production monitoring, SQL query writing, Python scripting, Shell scripting, Apigee configuration, Dynatrace alerting and dashboarding, REST API integration, CloudWatch querying
Preferred skills
AWS Solution Architect Associate certification, EKS management, Load balancer configuration, Multi-region architecture design
Technologies
Dynatrace, Apigee, Apigee-x, Seibel, Python, Shell, AWS, EKS, CloudWatch, Postman, Ready API
Responsibilities
Perform incident management from start to resolution, proactively identify production issues, own production environment monitoring, implement corrective actions, complete change request tasks, resolve issues within SLA, achieve 90% automation
Seniority
Senior, hands-on IC