Customer Service Specialist
Hybrid
Core
Assist new and existing customers with insurance enquiries, policy updates, renewals, and product information to help them choose suitable solutions.
Role type
Customer Service Specialist (Insurance)
Builds
Customer relationships and informed insurance decisions
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, communication, relationship building, problem solving, technology navigation, resilience
Responsibilities
Assist customers with insurance enquiries, policy updates, and renewals; Build rapport and uncover customer needs; Educate customers on insurance products; Achieve service and sales targets; Navigate multiple systems and tools; Contribute to a positive team environment