Technical Ops — APM (Alternative Payment Methods)
Core
Senior Technical Support Engineer ensuring stability, performance, and reliability of Alternative Payment Methods (APM) integrations within a global fintech ecosystem, acting as the top-tier escalation point for complex incidents.
Role type
Senior IC Technical Support Engineer (Payments)
Builds
High-volume, seamless transaction processing for merchants and payment partners across global regions.
Domain
Fintech / Payments / Alternative Payment Methods (APM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Deep understanding of payment processing workflows and APM models, REST APIs and webhooks, SQL for transactional data analysis, enterprise monitoring tools (Datadog, Grafana, Kibana, Splunk), code debugging (Python, Node.js, Java), microservices architecture, cloud environments (AWS/GCP), CI/CD pipelines.
Preferred skills
Experience in high-volume PSP/fintech/banking environments, AI-driven mindset, hands-on experience with AI tools (LLMs, automation frameworks).
Technologies
Datadog, Grafana, Kibana, ELK Stack, Splunk, Python, Node.js, Java, AWS, GCP
Responsibilities
Serve as highest escalation point for critical APM issues, conduct deep root-cause analysis (RCA) for transaction failures, develop and optimize monitoring dashboards and alerts, provide senior technical consultation to merchants on APM integrations, act as primary technical liaison with APM providers and acquirers.
Seniority
Senior, hands-on IC
