Customer Service Coordinator
Core
Primary point of contact for export customers, managing inquiries, orders, and international shipping logistics.
Role type
Senior IC export customer service coordinator
Builds
Export documentation, order fulfillment, and international shipments
Domain
Ceramics & Lifestyle manufacturing, international trade
Required skills
Export documentation management, Incoterms knowledge, international shipping regulations, order processing, supply chain coordination, freight forwarding, compliance with customs requirements, after-sales support, KPI monitoring
Preferred skills
SAP proficiency, Microsoft Office (Excel, Word, Outlook), multitasking, problem-solving
Technologies
SAP, Microsoft Office
Responsibilities
Handle customer inquiries and order requests, process orders accurately, coordinate with supply chain and freight forwarders, prepare export documentation, ensure compliance with shipping regulations, handle customer complaints, monitor operational KPIs
Seniority
Mid-level, hands-on IC