Senior Project Manager
Core
Lead end-to-end delivery of conversational AI initiatives, including Voicebot and Chatbot solutions, to improve service experience and operational efficiency.
Role type
Senior IC project manager (Financial Services)
Builds
Customer-facing AI capabilities (Voicebot, Chatbot) integrated with CRM, contact center platforms, and backend systems
Domain
Financial Services / Conversational AI
Deliverable
production ML models
Required skills
Project management, IT delivery, program management, stakeholder management, vendor management, system integration, SDLC compliance, risk management, budget management, timeline management, UAT coordination, go-live deployment, training and documentation
Preferred skills
PMP, PRINCE2, Agile, Scrum Master, omnichannel customer journey design, contact centre operations, API integration, cloud platforms, security and privacy, fluent Cantonese and English
Technologies
Voicebot, Chatbot, CRM, contact center platforms, APIs, cloud platforms
Responsibilities
Lead delivery of AI projects from requirements to post-launch support; Manage project scope, timeline, budget, risks, and dependencies; Coordinate UAT and production readiness; Collaborate on system integrations across CRM and backend systems; Manage vendors and external partners; Drive operational readiness including training and user adoption; Present progress and risks to stakeholders
Seniority
Senior, hands-on IC