Dispute Resolution Specialist - General Insurance
Core
Review and resolve financial complaints from consumers and small businesses regarding general insurance products using alternative dispute resolution methods and legal principles.
Role type
Dispute Resolution Specialist (General Insurance)
Builds
Fair and efficient complaint resolutions for Australian consumers and financial firms
Domain
Financial Services / General Insurance / Dispute Resolution
Deliverable
client delivery
Required skills
complaint handling, alternative dispute resolution, financial services knowledge, investigation, Plain English drafting, Microsoft Office/Dynamics365/SharePoint
Preferred skills
legal background, prior experience in general insurance or legal sectors
Responsibilities
Review unresolved consumer complaints, gather information with stakeholders, apply legal principles and industry codes, negotiate resolutions, investigate complex cases and draft preliminary assessments
Seniority
Mid-level, hands-on IC