Concierge Supervisor
Core
Lead the Concierge team and oversee driveway operations to ensure seamless, warm guest arrivals and departures at a luxury hotel.
Role type
Senior IC concierge supervisor (hospitality)
Builds
Guest arrival/departure experiences, driveway flow, personalized local recommendations
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Team leadership, driveway operations management, guest relations, rostering, operational documentation, local knowledge, multi-tasking in fast-paced environments
Preferred skills
Les Clefs d'Or membership, luxury hotel experience
Technologies
None
Responsibilities
Lead daily driveway operations for safe guest/vehicle flow; Mentor and train the Concierge team; Coordinate VIP arrivals and group movements; Monitor service delivery against brand standards; Assist with transportation and dining reservations; Review guest feedback to improve experiences; Maintain staffing coverage and operational checklists.
Seniority
Senior, hands-on IC