Technical Account Manager
Core
Primary technical owner for a portfolio of enterprise accounts, driving onboarding, deployment, and long-term adoption of a third-party cybersecurity solution.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Customer success plans, integration architectures, and adoption strategies for third-party risk programs.
Domain
Cybersecurity / Third-Party Risk Management (TPRM)
Required skills
Technical account management, API integration (REST, OAuth, JSON), project management, executive relationship building, technical troubleshooting, adoption strategy, documentation, cross-functional collaboration
Preferred skills
Third-party risk management (TPRM), GRC, web security, security frameworks (NIST, ISO, SOC 2), mentoring, scripting (Python, Bash), PMP/PRINCE2, CISSP/CCSP
Technologies
Panorays, ServiceNow, Archer, SAML, OIDC, Planhat, cURL, Postman, Python, Bash, PowerShell
Responsibilities
Own end-to-end customer onboarding and deployment as a project; design and document integration architectures; advise on third-party risk program maturity; lead technical implementation of APIs and integrations; build success plans with measurable goals; run adoption cadence and training; resolve complex technical escalations; create best-practice guides and enablement content.
Seniority
Senior, hands-on IC
