Christmas Casual- Reception Team Member
Core
First point of contact for customers calling 4WD Supacentre, providing a warm welcome, understanding needs, and connecting them with the right team.
Role type
Reception Team Member (Contact Centre)
Builds
Customer support pathways for 4WD and outdoor adventure products
Domain
Automotive (4WD) / Outdoor Adventure Retail
Deliverable
client delivery
Required skills
Phone etiquette, active listening, call routing, accurate call note recording, product knowledge, KPI tracking, issue identification, daily reporting
Preferred skills
Previous reception or contact centre experience, computer literacy, ability to manage competing priorities
Responsibilities
Answering incoming calls, resolving basic enquiries, directing complex enquiries to specialist teams, providing clear handovers, recording accurate call notes, delivering excellent customer service, maintaining product knowledge, identifying recurring issues, providing end-of-day updates
