Mortgage Collections Officer
HybridCitizens or permanent residents only
Core
Manage a portfolio of residential mortgage accounts across arrears, hardship, and recoveries, helping customers navigate financial difficulty while protecting portfolio performance.
Role type
Mortgage Collections Officer
Builds
Residential mortgage accounts (arrears, hardship, recoveries)
Domain
Financial Services / Mortgage Lending
Deliverable
client delivery
Required skills
Hardship assessment, negotiation, regulatory compliance, legal recovery processes, portfolio management
Preferred skills
NCCP knowledge, regulated collections practices
Responsibilities
Manage correspondence and regulatory requirements in line with lending obligations; Assist with legal recovery processes where required
Seniority
Mid-level, hands-on IC