Reimbursement Specialist, Customer Service (12Months Contract)
Core
Process insurance reimbursements, verify benefits, and manage order fulfillment for Insulet's diabetes management products.
Role type
Senior Reimbursement Specialist (Customer Service)
Builds
Insurance claim approvals and product shipments for OmniPod customers
Domain
Healthcare / Diabetes Management / Insurance Administration
Deliverable
client delivery
Required skills
Insurance benefits verification, prior authorization requests, cost share calculation, HIPAA compliance, order entry, payor communication
Preferred skills
Diabetes patient support experience, Salesforce CRM proficiency
Technologies
Salesforce CRM
Responsibilities
Verify insurance benefits and determine cost share amounts; contact payors to process reimbursements; submit prior authorization requests; coordinate product shipment to customers; resolve escalated customer service issues; document interactions in the customer database.
Seniority
Senior, hands-on IC