Member Support Consultant | Top Ryde
Core
Maximize new member joiners, service existing members at the reception desk, and support proactive and reactive member retention tasks.
Role type
Member Support Consultant (Sales, Reception, Retention)
Builds
New member sales, member retention programs, and club operations
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Sales, customer service, lead generation, data entry, product knowledge, First Aid, CPR, WWCC
Preferred skills
Experience in sales environment, understanding of selling cycle, ability to work independently and collaboratively, goal setting, business computer systems
Technologies
Sales database, business computer systems
Responsibilities
Achieve daily minimum performance criteria and monthly sales budget targets; generate high quality leads through community channels and telephone; provide sales presentations and tours to prospective members; maintain and update sales database; greet members and respond to enquiries at reception; ensure reception area cleanliness; open and close the club; process club and retail merchandise sales; conduct member retention programs including overdue calls and cancellation handling; integrate new members into the club through visitation and class attendance.
Seniority
Individual Contributor