Patient Navigator (Nurse)
Core
Resolve patient emails and chats, create feedback loops between customers and the medical team, and recommend product/service updates to support weight loss goals.
Role type
Contract Patient Navigator (Nurse)
Builds
Customer experience processes and feedback loops for a telehealth weight loss platform
Domain
Telehealth / Weight Loss
Deliverable
client delivery
Required skills
Nursing background, clinical training, problem solving, experience in remote settings, experience with ticketing systems (Helpscout)
Preferred skills
Strong bedside manner, adaptability to virtual roles, experience supporting complex services
Technologies
Helpscout
Responsibilities
Resolve patient emails and chats, document relevant information, create feedback loops between customers and care teams, identify and recommend updates based on customer feedback, meet SLAs and performance goals
Seniority
Contract, individual contributor