Customer Service Representative
Core
Manage high-volume customer interactions across email, social media, and order management to ensure fast, accurate, and empathetic support for a pet cleaning brand.
Role type
Customer Service Representative (Ecommerce/DTC)
Builds
Customer trust, brand reputation, and operational efficiency for Uproot Clean
Domain
Consumer Goods / Pet Care / Ecommerce
Deliverable
client delivery
Required skills
Written communication, empathy, conflict resolution, order processing, social media engagement, multitasking, attention to detail
Responsibilities
Respond to customer inquiries via email and support platforms, manage DMs and comments on social media, process order changes/cancellations/refunds, resolve customer complaints, share feedback with internal teams
Seniority
Individual Contributor
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