Poly Technical Support Associate
On-site
Core
Deliver first-level technical support to customers and business partners, troubleshooting hardware, software, and networking issues to ensure seamless communication experiences.
Role type
First-level technical support associate
Builds
Customer support cases and resolutions for communication devices and peripherals
Domain
IT Support / Telecommunications
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, networking fundamentals, CRM case management, remote assistance (phone/email/chat), self-service guidance, issue escalation, performance metrics tracking
Preferred skills
Computer Science or IT background, technical certifications, previous help desk experience, shift work adaptability