Product Support Engineer
Core
Define and deploy product support strategies for new and existing products to ensure they are supportable, serviceable, and ready for manufacturing, field deployment, and long-term support.
Role type
Associate Product Support Engineer
Builds
Product support plans, service documentation, diagnostic tools, and training materials for assigned products
Domain
Industrial instrumentation and scientific equipment
Required skills
structured problem-solving, technical documentation, fault investigation, cross-functional collaboration, quality compliance
Preferred skills
fault finding, technical data analysis, laboratory equipment operation, creating training content
Technologies
Field Portal, diagnostic tools, analytical instrumentation
Responsibilities
Support Design for Supportability reviews and capture service requirements; Develop and maintain Product Support Plans and service documentation; Provide Tier 3 technical support and perform fault investigations; Assist with manufacturing quality issues and last-time-buy planning; Deliver service training and knowledge transfer sessions; Collaborate with R&D, Quality, and Field Service teams
Seniority
Associate, entry-level IC with guidance