Concierge Supervisor
Core
Supervise concierge operations to handle guest special requests, coordinate services, and ensure high-quality guest experiences at a hotel property.
Role type
supervisory concierge manager
Builds
guest service arrangements and property operations
Domain
hospitality
Deliverable
product features
Required skills
guest relations, team supervision, conflict resolution, policy enforcement, communication, problem-solving, physical stamina
Preferred skills
prior supervisory experience, driver's license
Technologies
two-way radios, mobile phones, logbooks
Responsibilities
Respond to guest special requests and coordinate with providers; mentor staff and ensure compliance with company standards; resolve guest issues using specific service processes; manage shift logs and prioritize outstanding requests; handle guest inquiries about amenities and local activities; maintain professional appearance and confidentiality.