Practice Manager
Core
Lead the daily operations of a medical practice, managing reception and nursing teams while supporting doctors and allied health professionals to ensure smooth clinic flow and high patient service standards.
Role type
Senior operational leader for medical practice (Practice Manager)
Builds
Efficient, compliant, and patient-centric medical clinic operations
Domain
Healthcare / Medical Practice Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Medical practice operations expertise, team leadership and coaching, recruitment and onboarding, rostering and scheduling, KPI monitoring and business performance management, risk and compliance management, medical software proficiency, billing and accounts reporting
Preferred skills
Experience with Best Practice or similar medical software, deep knowledge of Medicare and private health billing systems, ability to manage competing priorities, problem-solving agility
Technologies
Best Practice, electronic medical systems
Responsibilities
Lead, coach, and develop the reception and nursing teams; Recruit, onboard, train, and support new team members; Oversee daily reception and clinic operations; Coordinate the induction of doctors and registrars; Act as the key point of contact for staff and patient queries and complaints; Monitor and drive practice KPIs and business performance; Manage staff rostering to ensure appropriate clinic coverage; Review and improve systems and processes across the practice; Maintain high standards of patient service and clinical support; Manage risk, confidentiality, and practice compliance requirements; Complete banking reconciliations and accounts reporting; Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement