Care Coordinator
Core
Managing non-clinical aspects of patient treatment journeys, including onboarding, coordination, and financial consultations for fertility services.
Role type
Care Coordinator (Customer Service & Administration)
Builds
Patient onboarding workflows, treatment timelines, and financial consultation processes
Domain
Healthcare / Fertility Services
Deliverable
client delivery
Required skills
Customer service, patient onboarding, appointment scheduling, financial consultation, CRM and EMR system management, cross-departmental coordination
Responsibilities
Onboarding new patients and booking appointments, serving as the main point of contact for patients, conducting follow-ups to ensure satisfaction, performing financial consultations, referring clinical queries, maintaining patient records in electronic systems