On Site Support Specialist
Core
Provide Level 2 IT support for desktop, infrastructure, networking, and business systems across a large, geographically dispersed organization.
Role type
Senior IC IT Support Specialist (Level 2)
Builds
IT infrastructure, network connectivity, and business system availability
Domain
Enterprise IT / Managed Services
Required skills
Level 2 technical support, incident management, troubleshooting (desktop/network/hardware/app), escalation coordination, IT infrastructure rollout, proactive site visits, VoIP/telephony support, mobile device support (Android/iOS), technical documentation, project coordination
Preferred skills
Microsoft certifications, SAP experience, Cisco/Fortinet expertise, global team experience
Technologies
Microsoft Windows 11, Microsoft Office, Outlook, Active Directory, Microsoft Server, Cisco, Fortinet, Citrix, XenApp, SAP, Android, iOS, VoIP
Responsibilities
Provide Level 2 technical support via telephone, remote, and onsite; manage incidents and service requests; troubleshoot desktop, network, hardware, and application issues; escalate complex issues to Level 3; support rollout of computers and networking equipment; conduct proactive site visits; work with internal/external service providers; develop IT documentation and SOPs; support small to medium IT projects; participate in on-call roster
Seniority
Mid-Senior, hands-on IC
