Senior Manager Customer Debug Engineering
Core
Lead a team of customer-facing debug engineers for server- and rack-level hardware and firmware debug during customer bring-up, early deployment, and ODM factory build.
Role type
Senior Manager, Customer Debug Engineering
Builds
Server and rack-level hardware/firmware debug capabilities for data center customers and ODM partners
Domain
Semiconductor / Data Center Hardware
Required skills
Team leadership, System debug expertise, Escalation management, NPI process knowledge, Cross-functional influence, Root cause analysis, Resource allocation, Customer engagement
Preferred skills
Data center/GPU/HPC experience, Pre/post-silicon debug, Quality metrics knowledge, AI tool integration
Technologies
CPU, GPU, FPGA, Memory, Connectivity, RAS, Hotplug
Responsibilities
Build and mentor customer-facing debug teams, Lead debug of platform bring-up and field failures, Manage complex escalations and customer narratives, Track and report debug status to leadership, Support HW/FW triage during ODM factory build, Coordinate cross-functional debug efforts
Seniority
Senior, hands-on people leader
