Vertical Operations Manager (West)
Core
Ensure successful execution of delivery, installation, and lifecycle service activities for vehicle inspection systems across Fleet, Rental, and Dealership verticals. (via careerplan.io/jobs/92-00F-02-379-vertical-operations-manager-west)
Role type
Senior field operations manager
Builds
Vehicle inspection system installations and maintenance services for automotive fleets, rental companies, and dealerships
Domain
Automotive / Field Service Operations
Required skills
Field operations leadership, distributed team management, capacity planning, vendor oversight, SLA/KPI management, ERP/CRM/FSM proficiency, operational forecasting, data-driven problem solving
Preferred skills
PMP, Lean Six Sigma
Technologies
ERP, CRM, Field Service Management (FSM)
Responsibilities
Oversee planning, resource allocation, and quality for installations and maintenance; act as operational counterpart to Sales to confirm feasibility and translate commitments into plans; manage Field Service Engineers and Service Operations Coordinators; monitor and evaluate vendor performance; achieve critical operations metrics including on-time delivery and first-time fix rates
Seniority
Senior, hands-on IC