Super & Life Case Manager
Core
Manage a portfolio of superannuation insurance claims including Total and Permanent Disability (TPD), Income Protection, Terminal Illness, and Death Benefit claims for fund clients.
Role type
Senior Claims Manager (Superannuation & Life Insurance)
Builds
Insurance claim outcomes and member support strategies
Domain
Superannuation and Life Insurance
Deliverable
client delivery
Required skills
Claims management, knowledge of superannuation/life insurance legislation, regulatory compliance, stakeholder communication, record keeping, empathy in delivering adverse outcomes
Preferred skills
Experience in superannuation or life insurance claims
Technologies
AI-powered claims management systems
Responsibilities
Assess and progress claims within agreed timeframes, develop member communication strategies, support members and beneficiaries through the claims process, maintain accurate claim records and correspondence, collaborate with internal and external teams
Seniority
Experienced IC