Customer Service Clerk - Furniture
Core
Manage customer repairs, servicing, and admin duties for a furniture retailer, ensuring timely service delivery and outstanding customer support.
Role type
Customer Service Clerk (Retail Operations)
Builds
Repair and service workflows for furniture and home lifestyle products
Domain
Retail / Home & Lifestyle
Deliverable
client delivery
Required skills
Customer service, repair management, administrative processing, inventory coordination, report generation, problem solving, organization, prioritization, communication
Preferred skills
Experience in high-volume retail administration, ability to handle multiple tasks simultaneously, team collaboration
Responsibilities
Manage customer repairs and servicing, tag faulty products, liaise with service agents and suppliers, update service database, process invoices and claims, run weekly repair reports, advise customers on stock arrivals and organize deliveries, resolve customer complaints