TECHNICIEN SAV / EMPLOYE SAV (H/F)
Core
Diagnose product malfunctions, manage repair claims, order spare parts, test products, and handle administrative aspects of after-sales service (SAV) including billing and collections.
Role type
After-sales service technician (hardware/electronics)
Builds
Repaired products and resolved customer issues
Domain
Retail / Consumer Electronics
Deliverable
client delivery | physical/clinical work
Required skills
technical troubleshooting, parts ordering, product testing, administrative management, installation, delivery
Preferred skills
problem-solving, customer relations, task prioritization
Responsibilities
Handle product malfunction claims, diagnose causes of failure, order spare parts, test and verify product functionality, manage SAV administration and billing, organize the SAV workspace, install and deliver products to clients, sell multimedia items on the sales floor, stock shelves