Client Services Officer
Core
First point of contact and administrative support for the Workplace Injury Commission, resolving queries and managing conciliation disputes for injured workers and employers.
Role type
Client Services Officer (Administrative/Legal Support)
Builds
Consistent and high-quality administration and support service for the Victorian Government statutory authority.
Domain
Public sector / Legal / Workers' Compensation
Deliverable
dashboards & analysis
Required skills
Customer service, knowledge of Accident Compensation Act and Workplace Injury Rehabilitation Compensation Act 2013, jurisdiction determination, procedural advice, reception duties, stakeholder management, emotional intelligence, analytical skills, decision-making, ability to apply legislation and policy.
Responsibilities
Respond to and resolve customer queries regarding workers' compensation disputes, determine jurisdiction and register applications for conciliation, provide procedural advice on conciliation and arbitration processes, undertake rotational reception and mail duties.