Senior Case Manager
Core
Manage a portfolio of complex workers compensation claims end-to-end, acting as a trusted technical specialist to achieve safe, durable return-to-work outcomes.
Role type
Senior IC workers compensation case manager
Builds
Safe, durable return-to-work outcomes for injured workers
Domain
Insurance / Workers Compensation / Federal Self-Insurance
Deliverable
client delivery
Required skills
complex claims management, dispute resolution, rehabilitation program design, technical judgement, strategic planning, quality assurance, legal process navigation
Preferred skills
Comcare scheme expertise, SRC Act 1988 knowledge, mentoring junior case managers, tribunal representation
Technologies
Safety, Rehabilitation and Compensation Act 1988, Comcare scheme
Responsibilities
Manage complex claims from commencement through determination and dispute processes; Make determinations on claims in accordance with the SRC Act 1988; Devise and review strategic rehabilitation programs; Exercise delegations for claims and payments; Provide technical advice to Case Managers; Support quality assurance and auditing; Represent the Bank at external forums like conciliations and tribunals.
Seniority
Senior, hands-on IC with mentorship responsibilities