Zonal Collection Manager- Bangalore - lending Collections
Core
Managing overdue accounts and driving recovery performance across assigned territories for a lending portfolio.
Role type
Senior management-level zonal collection manager
Builds
Recovery outcomes and delinquency control for assigned branches and products
Domain
Banking / Financial Services / Credit Risk
Deliverable
client delivery
Required skills
collections strategy, team leadership, agency management, regulatory compliance, fraud detection, MIS analysis, stakeholder management, resource allocation
Preferred skills
managing large geographically distributed teams, process improvement, risk mitigation
Technologies
collection management systems, reporting tools, MS Excel
Responsibilities
Drive and achieve zonal collection targets across assigned products and branches; Develop and implement effective collection strategies to improve recovery rates; Lead, manage, and monitor regional collection managers, branch teams, and collection agencies; Review collection performance through MIS and portfolio analysis; Monitor collection agency performance and drive accountability; Ensure strict adherence to RBI guidelines and regulatory requirements; Identify and control fraudulent practices and operational risks; Work with business, credit, risk, and legal teams to resolve collection challenges; Manage escalations related to overdue accounts and customer grievances; Ensure effective allocation of collection resources across territories; Drive employee productivity and capability building; Prepare and present periodic collection performance updates and action plans to senior management.
