Technical Support Engineer
Core
Provide L1 technical support for backup products, ensuring customer delight by resolving IT infrastructure issues via chat, phone, and tickets.
Role type
L1 Technical Support Engineer (Backup Product)
Builds
Support services for clients in social media, e-commerce, gaming, streaming, and other fast-growing tech sectors.
Domain
IT Infrastructure & Backup Systems
Deliverable
client delivery
Required skills
Linux/UNIX and Windows OS troubleshooting, virtualization (VMware, Hyper-V), system boot diagnostics, Linux command line & SSH, system log analysis, Windows server hardware troubleshooting, Active Directory & Group Policy, storage concepts (NAS, SAN, RAID), file system management, Backup & recovery, basic SQL queries, network stack troubleshooting (TCP/IP, DNS, DHCP), firewall rule configuration.
Preferred skills
CompTIA A+/Network+/Server+/Security+, Microsoft Azure Administrator, Red Hat Linux, VMware VCP, AWS Solutions Architect.
Technologies
Linux, UNIX, Windows, VMware, Hyper-V, PuTTY, SSH, Active Directory, MS Exchange, MS SQL, TCP/IP, DNS, DHCP, HTTP/HTTPS.
Responsibilities
Respond to customer inquiries via chat, phone, and tickets; troubleshoot OS, virtualization, and hardware issues; analyze system logs; configure and manage storage and network settings; perform backup and recovery operations.
Seniority
Junior, hands-on IC