Support Technician
Core
Providing end-user support and troubleshooting across desktop, server, cloud infrastructure, and network environments for MSP clients.
Role type
Support Technician (Hybrid Onsite/Service Desk)
Builds
Maintains stability and functionality of client IT environments including AD, Azure, M365, and Exchange.
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Active Directory (Azure & On-prem), Windows Server, Exchange, Cloud Platforms (Azure, AWS), Network Troubleshooting (LAN/WAN), Firewall Management, Ticketing Systems, Desktop Support, Onsite Travel
Preferred skills
AI tools, Project Deployment, Citrix, Hyper-V, Entra ID
Technologies
Microsoft AD, Azure, M365, Exchange, AWS, Citrix, Hyper-V, Entra, Firewalls, Ticketing Systems
Responsibilities
Slaying tickets across Microsoft AD, Azure, M365, and Exchange; Troubleshooting desktops, servers, firewalls, and networks; Supporting cloud platforms; Jumping into project deployments; Splitting time between desk-based support and hands-on onsite work; Collaborating with senior engineers; Venturing out to client sites.
Seniority
Mid-level, hands-on IC