Front Office Supervisor - Casual
Core
Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay while acting as an ambassador for the Hotel.
Role type
Front Office Supervisor (Casual)
Builds
Guest experiences and boutique brand representation
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest experience management, Reservation system operation, Cash handling, Team leadership, Conflict resolution, Revenue target achievement
Preferred skills
FO Hotel leadership/management experience, Hands on leadership skills, Ability to work under pressure
Responsibilities
Deliver exceptional guest experiences at every part of the journey, Respond to guest feedback, concerns or complaints, Stay on top of systems and procedures including cash handling and PMS, Make recommendations on the Hotel and local area, Inspire and support the team during busy moments, Hit revenue targets