Community Manager Specialist
Core
Manage daily customer engagement and community interactions across multiple social media and commerce platforms for various client brands.
Role type
Community Manager Specialist
Builds
Digital communities and customer relationships across TikTok, Instagram, Facebook, Reddit, and TikTok Shop.
Domain
Social Media & E-commerce
Deliverable
dashboards & analysis
Required skills
Community management, social media management, customer experience, e-commerce operations, TikTok Shop operations, content moderation, brand voice adaptation, issue escalation, data tracking, project management
Preferred skills
Experience with Discord, Klaviyo, SAP, Salesforce Marketing Cloud, agency client management
Technologies
TikTok, Instagram, Facebook, Reddit, TikTok Shop, Asana, Klaviyo, SAP, Salesforce Marketing Cloud
Responsibilities
Monitor and respond to customer conversations across social platforms; moderate communities by removing spam and policy violations; escalate sensitive customer service issues and product concerns; track conversation volume, sentiment, and emerging themes; support TikTok Shop operations including listing updates and campaign tracking; share customer insights with marketing and commerce teams; maintain response libraries and operational documentation.
Seniority
Mid-level, hands-on IC