Customer Service Consultant - Allstate Pest
Core
Handle inbound/outbound calls, schedule technician appointments, and convert enquiries into sales for pest control services.
Role type
Customer Service Consultant (Sales & Operations)
Builds
Customer service interactions and sales opportunities for pest control clients
Domain
Pest Control / Home Services
Deliverable
client delivery
Required skills
inbound call handling, outbound sales calling, appointment scheduling, database management, multi-tasking, problem-solving
Preferred skills
phone sales conversion, proficiency with database systems and spreadsheets, verbal communication
Responsibilities
Receiving 50+ inbound calls daily, making outbound sales calls, resolving customer queries, scheduling technician appointments, converting enquiries to sales, maintaining customer databases, meeting call and sales targets
Seniority
Individual Contributor