Local Host
Citizens or permanent residents only
Core
Provide high-level guest services, creative problem resolution, and local area expertise for guests at a heritage hotel in Sydney CBD.
Role type
Front-line hospitality host
Builds
Guest experiences and hotel operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service, local area knowledge, emergency response, complaint resolution, team collaboration, independent work
Preferred skills
Adaptability, ownership mindset, variety-seeking
Technologies
None
Responsibilities
Provide high level of guest services at all touchpoints, Provide creative resolutions to complaints and problems, Act as true host and location connection for guests, Respond to emergency situations, Identify opportunities to increase returning and new guests, Support Hotel Manager to ensure Veri-Best standard
Seniority
Individual Contributor